If you are looking to return your order for whatever reason, we are here to help! We offer returns on all items, unless otherwise stated on the product page, within 30 days of purchase. Returned items must be unopened and unassembled. Once an item is assembled, the customer takes full responsibility of that merchandise. Customers must have written authorization to return any merchandise. Please contact our customer service at 1-800-924-2472 or customerservice@flashfurniture.com to receive a return authorization (RA) number. The return must be received within 10 days of receiving an RA. Please enclose the RA number within the box and write it on the outside of the return shipment. Please be advised that all returns are subject to return shipping costs as well as a 35% restocking fee. Dropship products are not available for returns.

Due to quick processing times, Flash Furniture cannot guarantee any cancellations or modifications once the order has been placed. All cancellations requests must be received in writing. Please contact our customer service at customerservice@flashfurniture.com to cancel or modify an order. If your order has already shipped, Flash Furniture will attempt, but cannot guarantee, to get the shipment returned to our warehouse before the delivery is made. Please be aware that the return shipping costs will be deducted from any refund. If the shipment has been delivered prior to written requests to cancel, this shipment will be considered a standard return if a return is still requested. (please see above return policy).

Flash Furniture requires notification of damages due to shipping within 10 days (LTL) and 5 days (small parcel) of delivery. DO NOT REFUSE SHIPMENT DUE TO POTENTIAL DAMAGES. All damages must be notated on the delivery receipt as “Damaged” or “SHORTAGE” with quantity if applicable. Failure to notate damages/shortages/abnormalities on the delivery receipt voids ALL potential future claims. If the delivery driver refuses inspection of shipment, notate “DRIVER REFUSED INSPECTION” on the delivery receipt before signing. If the customer waits longer than the required time to report damages/shortages, Flash Furniture is not responsible for damages or incorrect shipments. Please contact our customer service at 1-800-924-2472 or customerservice@flashfurniture.com to report damages/shortages or abnormalities within the required time frame and include pictures and quantity of the damaged merchandise.

Please refer to our Flash Furniture limited warranty policy for details on defective products. Our limited warranty policy is found at here.

All custom items (embroidered/custom upholstery) are made to order and are not subject to returns or refunds. If mistakes are made on custom items, please provide pictures of incorrect items to customer service within 10 business days for replacement or refund.

Flash Furniture carriers have options to make delivery of your shipment less of a hassle. Liftgate is an option that allows for the carrier to lower the shipment to the ground for easier removal. This option is available at checkout. Please be advised that charges will increase due to carrier’s policy.

If you are not present at time of delivery, the carrier will require redelivery fees to be paid. Please be advised that these fees are discretionary under carrier policy. We will contact you via email to request approval for any redelivery fees. If fees are not approved within 48 hours, the shipment will be considered a standard return (please see “Returns” above).

Flash Furniture understands that delivery addresses may need to be changed. We do require notification of address change via written request. Please email customerservice@flashfurniture.com to request reconsignment. Please be advised that any reconsignment will have additional fees per carrier policy. If the carrier receives request of a reconsignment, Flash Furniture will contact the customer via email requesting approval for fees. Fees must be approved within 48 hours or the shipment will proceed to original delivery address.