What are your hours of operation?

Our hours of operation are Monday - Friday 8:00 AM to 6:00 PM

Which forms of payment do you accept?

We accept Visa, MasterCard, American Express and Discover credit cards. You may also pay with a check, ACH or wire. Please contact your account manager or our customer support team at 770-721-8391 for more information.

How do I place an order?

We have several options available to you. You can log into your account on our website and place your order there. You can also email your purchase order to po@flashfurniture.com or fax to 770-721-8360. Ask your account manager about utilizing our ftp or EDI options.

How do I obtain my order status?

To check an order status you can log into your account on our website, www.flashfurniture.com, scroll down to the bottom of the page and click on the link Check Order Status. This will take you to your account page. Click on the Account Summary link on the bottom of the menu on the left side of the page. You will then need to scroll down to the Sales Orders section and click on Go to List link. You will then be able to search for your PO by using the Control+F function on your computer.

What does FOB mean?

Flash Furniture ships FOB Origin (Free on Board). If you choose our FOB pricing, there will be an separate shipping charge on your order unless your order meets/qualifies for our free freight program.

Do you ship outside of the U.S.?

We can ship to Canada, but all other international shipments would need to be shipped to your freight forwarder located within the continental US.

Where do you ship from?

Our warehouses are located in Canton, GA, Olive Branch, MS and Ontario, CA.

How will my items be delivered?

Flash Furniture ships small parcel (FedEx or UPS) or LTL with a freight carrier. We can also accommodate large shipments with full trailer loads. LTL shipments are dock to dock unless extra services are requested. Our carrier partners can provide lift gate or to the door delivery (across the first threshold of the main entrance), for an additional fee, if requested when the order is placed.

How do I receive my LTL shipment?

Standard LTL delivery is dock to dock service. Should you need lift gate and/or to the door delivery services, these are available for an additional fee and should be requested at the time the order is placed. When the delivery driver arrives, you have up to 15 minutes to unload the order, inspect the items, and notate any/all damages on the delivery receipt. Should the driver refuse to allow you time to inspect the items, please notate "DRIVER REFUSED INSPECTION" on the delivery receipt.

Do you offer free shipping?

Flash Furniture does offer a $1000 free freight program on qualified items, but all Flash items are not eligible for this program. To determine if the product qualifies for the $1000 free freight program look for the truck logo on the product page on our website.

How do I return my order?

All returns must be previously authorized or the return may not be accepted. All returned items must be in NEW/unused condition and in the original packaging. All returns are subject to a restocking fee up to 35% and return shipping charges. Please contact our customer service team at 770-721-8391 to request a written return authorization along with the return instructions specific to your order.

What do I do if my product is damaged?

We recommend that all shipments be thoroughly inspected at the time of delivery. For LTL Shipments : Any damages/shortages must be noted when signing the delivery receipt. LTL delivery drivers should allow up to 15 minutes for the shipment to be unloaded and inspected. Should the driver refuse to allow time for inspection, please notate "DRIVER REFUSED INSPECTION" on the delivery receipt when signing for the shipment. If damages/shortages are not notated when signing for the shipment, it is assumed all items were delivered in good condition and may leave Flash Furniture unable to assist with any damaged/missing items. Should damages be "concealed", or not apparant at the time of delivery, Flash Furniture must be notified of the issue within 48 hours of the delivery. Failure to notify us of the damage/shortage within this time frame may leave us unable to assist, as we have a very small window of time to hold the carrier responsible for any/all issues. For Small Parcel Delivery (UPS/FedEx), signatures are not typically required at the time of delivery. We request that you inspect the delivery as soon as possible and notify us of any damages/shortages within 48 hours of the delivery.

How do I get a replacement part?

To request replacement parts please email customerservice@flashfurniture.com and supply your order number, a description and photos or video of the issue you are experiencing. You can also visit our website and click on the Contact Us link at the top right side of the page and follow the prompts at the top of the pages to submit your request online.

What is your warranty policy?

Flash Furniture offers a warranty to cover manufacturing defects with your order. Warranty is valid to the original purchaser from the original date of purchase. Should the item be sold or otherwise transferred, the warranty will be voided and Flash Furntiure will be unable to assist. Non-moving metal parts are covered under our 5 year warranty. Component parts, such as base, mechanism, cylinder, and casters, are coviered under our 2 year parts warranty. All other items have a 1 year limited warranty.

How do I apply for employment?

You can apply for open positions on our company website, www.theubiquegroup.com, and clicking on the Careers Center icon. A detailed description of the jobs posted is available by clicking on the individual listings. You can fill out an electonic job application provided on the listing page.